Refund & Returns Policy

We want you to love your Petal™ Home & Living pieces. If something isn’t right, this policy explains how returns, exchanges, and refunds work. Need help? Email [email protected].

Return Window

• Returns accepted within 30 days of delivery.
• Items must be unused, in original condition, with tags/packaging intact.
• Please obtain return authorization from our team before sending items back.

What’s Eligible

• Most regular-price products purchased on owlpetal.com.
• Gifts may be returned for store credit to the original purchaser or converted to a gift credit (on request).

What’s Not Eligible

• Personalized, custom-made, or made-to-order items (unless defective on arrival).
• Final-sale/clearance items as marked on the product page.
• Used, washed, or customer-damaged items (not due to carrier transit).

How to Start a Return

Email [email protected] with:

• Order ID and purchase email.
• Item(s) you wish to return and reason (brief).
• Photos if the item arrived damaged/defective (outer box + product).

Shipping Your Return

• We’ll send instructions and the return address after authorization.
• Pack items securely to avoid damage in transit.
• For defective/incorrect items, we cover or reimburse reasonable return shipping.

Refunds

• Approved returns are refunded to the original payment method after inspection.
• Refund timing depends on your bank/provider (typically 7 business days after issuance).
• Original promotions/discounts aren’t refunded; partial returns may adjust discounts on kept items.

Exchanges

Prefer an exchange? Tell us the replacement item/variant in your email. If in stock, we’ll hold it and process once your original item is scanned by the carrier or received.

Damaged or Defective on Arrival

Contact us within 7 days of delivery with photos. We’ll arrange a replacement, repair, or refund as appropriate.

International Orders

Shipping from Petal™ is free worldwide, but local VAT/customs/duties may apply and are paid by the recipient. These third-party charges aren’t refundable by Petal™. For specifics, consult your local customs office.