Cancellation & Modification

At Petal™, we understand that changes may be needed. This policy explains how you can cancel or modify your Home & Living order. For assistance, please email [email protected].

Order Cancellation

• Within 12 hours: Cancel your order for a full refund to the original payment method.
• After 12 hours: We will do our best, but cancellation cannot be guaranteed once processing has begun.
• After dispatch: Orders cannot be cancelled. You may request a return once delivered (see our Refund & Returns Policy).

Order Modification

• Address changes: Must be requested within 12 hours of placing your order.
• Item or quantity changes: Possible only before processing begins; otherwise, please place a new order and return the original (if eligible).
• Gift notes/wrapping: Can be added if your order has not yet been packed.

Refunds

Approved cancellations are refunded to the original payment method. Refunds are usually processed within 7 business days, depending on your bank or provider.