Shipping Policy

At Petal™, we proudly offer Free Worldwide Shipping on all orders — no minimum purchase required. Below are our processing times, delivery estimates, and related policies.

Order Processing

• Standard items: ship within 1–3 business days.
• Orders placed on weekends/holidays are processed on the next business day.
• Confirmation is emailed at purchase; tracking is emailed upon dispatch.

Estimated Delivery Times

• United States: 3–7 business days
• Canada & Europe: 5–12 business days
• Australia & New Zealand: 7–14 business days
• Asia, Middle East & Latin America: 6–16 business days
• Africa & remote regions: 8–18 business days

Times are estimates and may vary due to customs, local postal services, or peak seasons.

Customs, Duties & Taxes

Shipping is always free. However, international orders may incur VAT, customs duties, or brokerage fees upon arrival. These charges are set by local authorities and are the responsibility of the recipient.

Tracking Your Order

Track your parcel via the link in your dispatch email or on our Order Tracking page using your order number and billing email.

Lost or Damaged Parcels

• If tracking shows “delivered” but you cannot locate the parcel, check with neighbors/building management and contact the carrier.
• For damage or missing items, notify us within 7 days of delivery with photos of the packaging and product.
• Claims are subject to carrier investigation and verification by Petal™.

Shipping Restrictions

• Some oversized or restricted items may be unavailable for certain destinations.
• We may cancel and refund orders to unsupported or undeliverable addresses.